IT Support Agent - Jumia

Jumia is seeking a full-time IT Support Agent in Uganda to provide first-level technical assistance to users across multiple channels.

What it offers

• A full-time position as an IT Support Agent at Jumia in Uganda.

Who can apply

• No explicit eligibility criteria are stated in the source.

What you'll do

• Provide first-level technical support via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network issues promptly.
• Document and track support requests, incidents, and resolutions using ticketing systems.
• Troubleshoot technical issues related to desktops, laptops, printers, mobile devices, operating systems, productivity software, and business applications.
• Assist with user account management, including creating, modifying, and disabling accounts, resetting passwords, and managing access permissions.
• Follow standard operating procedures and escalate complex problems to senior technical support staff or IT teams.
• Provide basic technical training and assistance to users on software applications, system usage, and best practices.
• Stay up-to-date with company policies and procedures.