IT Support Officer

Moniepoint Inc. is hiring an IT Support Officer to provide first-level technical assistance and maintain IT systems across its Lagos offices.

What it offers

• A role on the IT team at Moniepoint Inc., Africa’s financial ecosystem processing $22 billion monthly.

Who can apply

• Candidates with 1–2 years of hands-on IT support experience.

What you'll do

• Provide first-line support for hardware, software, and network issues.
• Set up and configure user devices, printers, and other IT devices.
• Install, configure, and maintain software applications and operating systems.
• Respond to service desk tickets, ensuring prompt and accurate resolution of issues.
• Troubleshoot, debug, and upgrade existing software and hardware.
• Maintain and manage inventory of IT equipment, including laptops, routers, and peripherals.
• Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, and IP configuration.
• Collaborate with other departments to support and implement IT-related projects and upgrades.
• Document troubleshooting steps, solutions, and IT procedures for future reference.
• Assist in the maintenance and updating of internal IT documentation and user guides.
• Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.

How to apply

• Apply for the IT Support Officer (Lagos) position at Moniepoint Inc.