CS Sales Team Lead - Jumia
About this opportunity
Full-time job in Nigeria leading a Customer Support Sales team to meet sales targets, coach agents, and analyze performance metrics for Jumia's e-commerce platform.
Lead and manage a team of Customer Service Sales Agents to meet or exceed individual and team sales targets, quotas, and performance metrics.
Provide ongoing coaching, mentoring, and feedback to team members to improve sales effectiveness, customer service skills, and overall performance.
Monitor and analyze sales performance data, including conversion rates, average order value, and customer satisfaction scores, and identify opportunities for improvement and development.
Collaborate with the Customer Service Sales Manager to develop and implement sales strategies, tactics, and action plans to achieve business objectives and targets.
Conduct regular team meetings, huddles, and training sessions to communicate goals, objectives, and expectations
Key details
Nigeria