Aftersales Team Lead - Jumia

Aftersales Team Lead at Jumia in Nigeria will oversee customer returns, quality checks, and process improvements for the pan-African e-commerce leader.

What it offers

• Full-time leadership role in Jumia’s Aftersales team in Nigeria.

Who can apply

• Bachelor’s degree in Logistics, Supply Chain, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Email, Internet).
• Proficiency in Google Office tools.

What you'll do

• Process customer returns by evaluating claims and product details.
• Oversee receiving and reconciliation of packages from the Network team.
• Perform quality checks on returned items to validate customer claims.
• Ensure timely processing of all packages.
• Monitor and track items to prevent losses.
• Manage the queue of items in transit to and received at Aftersales.
• Conduct performance management, including appraisals and training on system improvements.
• Suggest and implement efficiency improvements in Aftersales processes.
• Escalate issues to senior management within an appropriate time frame.
• Provide end-of-day/shift handover information to the fulfilment manager.