job
National
NG
Aftersales Team Lead - Jumia
Jumia
About this opportunity
Full-time job in Nigeria for an Aftersales Team Lead responsible for processing customer returns, managing inventory flow, and ensuring quality checks. Requires a Bachelor's degree in Logistics/Supply Chain and proficiency in Microsoft Office.
Aftersales Team Lead at Jumia in Nigeria will oversee customer returns, quality checks, and process improvements for the pan-African e-commerce leader.
What it offers
- Full-time leadership role in Jumia’s Aftersales team in Nigeria.
Who can apply
- Bachelor’s degree in Logistics, Supply Chain, or a related field.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Email, Internet).
- Proficiency in Google Office tools.
What you'll do
- Process customer returns by evaluating claims and product details.
- Oversee receiving and reconciliation of packages from the Network team.
- Perform quality checks on returned items to validate customer claims.
- Ensure timely processing of all packages.
- Monitor and track items to prevent losses.
- Manage the queue of items in transit to and received at Aftersales.
- Conduct performance management, including appraisals and training on system improvements.
- Suggest and implement efficiency improvements in Aftersales processes.
- Escalate issues to senior management within an appropriate time frame.
- Provide end-of-day/shift handover information to the fulfilment manager.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaFieldLogistics, Supply Chain
LevelBachelor's degree
DeadlineDeadline not stated — check the official page
EligibilityNational
Open to applicants in the host country.
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Source : job-boards.eu.greenhouse.io · Always verify details on the official site.