Last Mile Team Lead - Door Delivery - Jumia

Jumia is seeking a Last Mile Team Lead – Door Delivery to supervise last-mile delivery teams in Nigeria, ensuring efficient and customer-focused door delivery operations.

What it offers

• Leadership role supervising a team of last-mile delivery operators/associates.
• Responsibility for assigning daily delivery tasks and routes based on workload and priorities.
• Focus on improving delivery productivity, customer satisfaction, and team performance.

Who can apply

• Candidates with experience in logistics, delivery operations, or team supervision.
• Strong leadership and communication skills to guide and develop delivery associates.

What you'll do

• Lead and supervise a team of Last Mile Delivery Operators/Associates.
• Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
• Monitor driver-customer communication to ensure a positive delivery experience.
• Coach and develop delivery associates to improve day-to-day delivery productivity.
• Provide guidance, training, and support to team members.
• Conduct regular performance evaluations and provide feedback.
• Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization.
• Promote road safety and risk mitigation practices.
• Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service.

How to apply

• Apply directly through Jumia’s careers portal (link not provided in the source).