Last Mile Manager - Door Delivery - Jumia

Jumia is seeking a Last Mile Manager – Door Delivery to lead and optimize last-mile delivery operations in Nigeria, ensuring strong customer experience while meeting unit economics targets.

What it offers

• Leadership role managing end-to-end door delivery operations for an assigned region.
• Responsibility for designing and owning the regional Last Mile unit cost strategy.
• Oversight of key performance indicators (E2E delivery time, Pending Remittances, Closed Success Rate, Losses & Defectives, PUS Audit Score, and Customer Satisfaction).

Who can apply

• Candidates with experience in last-mile logistics, delivery operations, and team management.
• Strong understanding of route planning, driver allocation, capacity management, and delivery execution.
• Ability to balance customer experience targets with unit economics.

What you'll do

• Lead end-to-end door delivery operations, ensuring consistent service quality and on-time delivery performance.
• Oversee daily delivery operations, including route planning, driver allocation, capacity management, and delivery execution across hubs.
• Monitor performance against key KPIs and take corrective action to meet or exceed targets.
• Lead the scale-up and expansion of the last-mile footprint, including 3PL expansion, pickup station expansion, and Delivery Associate hiring.
• Own and manage regional third-party logistics (3P) partnerships.

How to apply

• Apply directly through Jumia’s careers portal or job listing for the Last Mile Manager - Door Delivery position in Nigeria.