First Mile & Last Mile Manager

Jumia, a leading pan-African e-commerce platform, is hiring a First Mile & Last Mile Manager to oversee pickup and delivery operations in Nigeria. This role focuses on ensuring efficient logistics, high customer service, and compliance with safety standards while managing a team of operators. The position is based in Nigeria and requires strong leadership and operational expertise in logistics management.**

What it offers

• Leadership and supervision of First Mile & Last Mile Operators to optimize delivery performance.
• Responsibility for assigning tasks, training, and evaluating team members to meet KPIs like on-time delivery and customer satisfaction.
• Coordination with internal teams to streamline logistics operations.
• Opportunity to work in a fast-growing, tech-driven African e-commerce environment with a focus on sustainability and innovation.

Who can apply

Applicants must be locally or internationally qualified professionals with experience in logistics management, team leadership, and operational efficiency in a similar role. Experience in e-commerce logistics, customer service, and compliance is highly preferred. The role is open to full-time employees based in Nigeria (Lagos, Oshogbo, or Owerri/Asaba).

What you'll do

• Supervise and lead a team of operators to ensure timely and accurate deliveries.
• Assign daily tasks and routes based on workload and customer needs.
• Provide training and support to enhance team productivity and performance.
• Conduct performance evaluations and offer feedback to improve team outcomes.
• Monitor KPIs such as on-time delivery, customer satisfaction, and vehicle utilization.
• Coordinate with internal teams to maintain operational efficiency and compliance.

How to apply

• Submit your application through the Jumia careers portal (specific link not provided).
• Ensure your application includes relevant experience in logistics, team leadership, and operational management.

Good to know

• This is a full-time position based in Nigeria (Lagos, Oshogbo, or Owerri/Asaba).
• Experience in e-commerce logistics, customer service, and compliance is a strong advantage.
• The role emphasizes team leadership, performance tracking, and operational excellence in a dynamic African tech environment.