First Mile Hub Manager - Jumia

Jumia is seeking a First Mile Hub Manager to oversee end-to-end operations at a First Mile hub in Nigeria, ensuring efficient package processing, agent management, and compliance with service-level agreements.

What it offers

• Leadership role managing a First Mile hub within Jumia’s logistics operations
• Responsibility for day-to-day operational efficiency, team oversight, and process improvement

Who can apply

• Candidates with experience in logistics, operations management, or related fields
• Strong leadership and team management skills
• Familiarity with service-level agreements (SLAs) and process compliance

What you'll do

• Oversee daily operations of the First Mile hub, including agent workforce management and package processing
• Manage administrative and operational functions such as scheduling, resourcing, and workload distribution
• Lead training, onboarding, and integration of new officers and agents
• Ensure compliance with SLAs and resolve escalations or gaps
• Maintain hub teams and logistics equipment for optimal performance
• Oversee package search, tracking, and resolution of misrouted or delayed items
• Manage shipping and delivery of packages to logistics partners
• Implement and monitor new projects and operational process changes

How to apply

• Apply directly through Jumia’s careers portal (link not provided in source)