Outbound Research Specialist

Outbound Research Specialist at Moniepoint Inc. in Lagos, Nigeria, supports customer research by conducting structured outbound calls, recruiting participants, and managing field data collection to ensure the voices of underserved customers are heard.

What it offers

• Hands-on experience in customer research, data collection, and participant management under experienced guidance.

Who can apply

• Individuals building a career in customer research.

What you'll do

• Conduct structured outbound research calls to customers, following approved scripts and protocols.
• Administer customer satisfaction and experience surveys over the phone, capturing quantitative scores and qualitative verbatim responses.
• Log every call outcome accurately, including call disposition, survey responses, and observation notes.
• Adhere to consent, data handling, and opt-out requirements for every call.
• Identify and recruit customers for qualitative research panels.

How to apply

• Apply directly through Moniepoint Inc.’s careers portal.