job
National
NG
Customer Experience Researcher
Moniepoint
About this opportunity
Job in Lagos, Nigeria for a Customer Experience Researcher role at Moniepoint, Africa’s fastest-growing fintech. Conducts qualitative/mixed-methods research to uncover customer behaviors and pain points.
Customer Experience Researcher at Moniepoint in Lagos, Nigeria
Moniepoint is seeking a Customer Experience Researcher to conduct qualitative and mixed-methods research, embedded within a product team to translate customer insights into actionable recommendations.
What it offers
- A role embedded within a product organisation unit alongside product managers, engineers, and designers
- Opportunity to independently manage complex research initiatives at Senior Associate level and mentor junior team members
Who can apply
No explicit eligibility criteria are stated in the source.
What you'll do
- Design and execute qualitative research methods including:
- In-depth interviews (IDIs)
- Usability testing
- Concept testing
- Ethnographic studies
- Diary studies
- Focus groups
- Lead complex, multi-method research projects with minimal supervision
- Develop research plans, discussion guides, screeners, and stimuli
- Recruit and manage participants for research studies
- Facilitate and moderate research sessions
- Conduct continuous customer discovery
- Analyse qualitative data using thematic analysis, affinity mapping, and journey mapping
- Synthesise findings from qualitative, quantitative, and behavioural data sources
How to apply
No application instructions are provided in the source.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaFieldCustomer Experience Research
DeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.eu.greenhouse.io · Always verify details on the official site.