CX Research Operations Coordinator

Moniepoint is building the operational backbone for its Customer Research function with a brand-new role based in Lagos, Nigeria.

What it offers

• A newly created position within Moniepoint’s Customer Research team.
• Ownership of the operational infrastructure that enables embedded researchers and product teams to deliver research at pace.

Who can apply

• Not specified in the source.

What you'll do

• Research Participant Panel Management
  • Build and maintain a large, standing panel of active, consented, well-segmented research participants across all product areas and customer segments.
  • Design and operate participant recruitment pipelines, sourcing through multiple channels while maintaining granular segmentation.
  • Track and report on panel health (coverage, engagement, profile quality, consent freshness).
  • Run re-engagement programmes, manage annual re-consent cycles, and oversee participant onboarding, maintenance, and offboarding.
• Session Coordination
  • Manage scheduling for all research sessions (interviews, usability tests, large-scale panels, outbound research calls).
  • Send participant invitations, reminders, and confirmations.

How to apply

• Not specified in the source.

Good to know

• This role is foundational: without it functioning well, researchers cannot deliver on their commitments to product teams and customers.
• The role is part of a deliberate restructure of Moniepoint’s Customer Research function.