job
National
NG
Payment Operations Officer
Moniepoint Inc.
About this opportunity
Job in Lagos, Nigeria for a Payment Operations Officer to resolve customer issues, coordinate across teams, and ensure timely resolution of tickets.
Moniepoint Inc. is seeking a Payment Operations Officer in Lagos, Nigeria, to serve as the primary liaison for customer issue resolution and cross-departmental coordination.
What it offers
- Role focused on customer retention, loyalty, and lifetime value improvement
- Central coordination between sales teams and issue resolution teams (Channels, Sales, KYC, Chargeback, Recovery, and Fraud)
Who can apply
- Not specified in the source
What you'll do
- Act as the first point of contact for customers and internal advocate
- Coordinate with sales teams (State Coordinators and Regional Managers) and issue resolution teams
- Monitor incoming issues via Zendesk and ensure active resolution
- Proactively follow up on open tickets to meet specified time frames
- Provide regular updates to customers and stakeholders on issue status
- Escalate unresolved issues to higher management
- Implement follow-up procedures to reduce errors, non-compliance, and customer risk
How to apply
- Not specified in the source
Good to know
- Moniepoint Inc. is Africa’s financial ecosystem, supporting 10 million businesses and processing $22 billion monthly
- Role is based in Lagos, Nigeria
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.eu.greenhouse.io · Always verify details on the official site.