job
National
NG
Merchant Onboarding Support Officer
Moniepoint Inc.
About this opportunity
Job in Lagos, Nigeria. Role involves reviewing merchant KYC, ensuring compliance, resolving support tickets, and assisting with merchant integration and API setup.
Meriepoint Inc. seeks a Merchant Onboarding Support Officer in Lagos, Nigeria to convert merchants into active customers while ensuring regulatory compliance and smooth onboarding.
What it offers
- Role title: Merchant Onboarding Support Officer
- Location: Lagos, Nigeria
Who can apply
- No eligibility criteria are stated in the source.
What you'll do
- Review merchant KYC documents against Standard Operating Procedures and regulatory requirements.
- Work with the Compliance team to activate merchant accounts.
- Resolve logged tickets from the Customer Support team.
- Monitor onboarding/integration escalations across Zendesk, email, WhatsApp, Teams, and Slack.
- Liaise with the sales team to understand merchant use cases and provide required APIs.
- Follow up with merchants bi-weekly to semi-monthly to assist with integration.
- Escalate technical issues to the product team and track resolution.
- Configure merchant fees, charging profiles, and contract changes as advised by sales.
- Collaborate with Product Manager and internal stakeholders on product improvements.
How to apply
- No application instructions are provided in the source.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.eu.greenhouse.io · Always verify details on the official site.