Offline Customer Support Officer (Ondo)

Moniepoint, a Financial Times-ranked fintech company in Africa, is hiring an Offline Customer Support Officer for its Ondo state office. This role involves providing walk-in customer support, resolving inquiries, and collaborating with internal teams to enhance customer satisfaction. The position emphasizes professional communication, issue resolution, and feedback analysis to improve service standards nationwide.

What it offers

The role focuses on customer support for walk-in visits and WhatsApp inquiries, requiring high-quality, timely responses to resolve technical and service-related concerns. You’ll log requests, escalate complex issues, and gather feedback to drive continuous improvement. The position aligns with Moniepoint’s mission to foster financial happiness across Africa.

Who can apply

This job is open to individuals with a strong background in customer service, preferably in a financial or tech-related context, and based in Ondo state, Nigeria. Experience with walk-in support and WhatsApp customer interactions is highly valued.

What you'll do

• Serve as the first point of contact for walk-in customers nationwide and respond to WhatsApp inquiries.
• Provide prompt, accurate, and high-quality support for customer enquiries and service requests.
• Log and track all customer support requests accurately.
• Collaborate with internal teams to resolve issues efficiently.
• Escalate complex issues to the Regional/State Team Lead as needed.
• Follow approved communication scripts and operational procedures.
• Collect and document customer feedback to improve services.
• Identify customer needs and propose solutions to ensure satisfaction.

How to apply

No explicit application steps are provided in the source text. Please verify the official Moniepoint job posting for details.

Good to know

• The role is based in Ondo state, Nigeria, with responsibilities for nationwide walk-in support.
• Experience in customer service, financial services, or tech support is beneficial.
• The position requires adherence to Moniepoint’s customer service standards and operational guidelines.