Offline Customer Support Officer (Anambra)

Moniepoint, a Financial Times-ranked fintech company in Nigeria, is hiring an Offline Customer Support Officer for Anambra State. This role focuses on resolving customer inquiries, technical issues, and service concerns through walk-in interactions and WhatsApp support, ensuring high-quality customer service aligned with Moniepoint’s standards. The position involves collaborating with internal teams, logging requests, and gathering feedback to improve services.

What it offers

The role requires providing high-quality, timely support to customers nationwide, including walk-ins and WhatsApp inquiries. Responsibilities include resolving issues, logging requests, coordinating with internal teams, escalating complex cases, and analyzing customer feedback to enhance service quality. The position emphasizes customer satisfaction, trust-building, and adherence to operational guidelines while contributing to continuous improvement efforts.

Who can apply

This job is open to individuals with relevant experience in customer support, frontline service, or similar roles, particularly in Nigeria or a similar environment. No explicit education level or nationality requirements are stated, but prior experience in customer-facing roles is likely expected.

How to apply

No explicit application steps are provided in the source text. Please verify the official Moniepoint job posting for detailed instructions.

Good to know

This is a local, on-site role based in Anambra, Nigeria, with responsibilities spanning nationwide customer support operations.