Offline Customer Support Officer (Abuja)

Moniepoint, a Financial Times-ranked fintech company, is hiring an Offline Customer Support Officer in Abuja, Nigeria. This role focuses on providing high-quality support to walk-in customers and WhatsApp users, ensuring prompt issue resolution and aligning with Moniepoint’s customer experience standards. The position emphasizes collaboration with internal teams and continuous improvement based on feedback.

What it offers

The role involves direct customer interaction, resolving inquiries, logging requests, and escalating complex issues. You’ll work as the first point of contact, ensuring compliance with Moniepoint’s communication guidelines and operational procedures. The position is based in Abuja, FCT, Nigeria, at the 2nd Floor, No 22, Ajesa Street, Opp. Edmark, Wuse 2, near Bannex Plaza.