job
National
NG
Offline Customer Support Officer (Niger)
Moniepoint
About this opportunity
Customer Support Officer role providing offline support to walk-in customers in Niger State, Nigeria. Handles inquiries, resolves issues, and logs requests. Reports to Regional Team Lead.
Moniepoint is hiring an Offline Customer Support Officer in Niger State to serve as the first point of contact for walk-in customers and WhatsApp enquiries, resolving issues and logging feedback.
What it offers
- Role: Offline Customer Support Officer (Niger)
- Reports to: Regional Team Lead
- Location: Tunga Minna, Niger State
Who can apply
No explicit eligibility criteria are listed in the source.
What you'll do
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests
- Log all customer support requests accurately for tracking and follow-up
- Coordinate with relevant internal teams to ensure timely resolution of customer issues
- Escalate complex or unresolved issues to the Regional/State Team Lead as required
- Adhere to approved communication scripts, service guidelines, and operational procedures
- Collect and document customer feedback on products and services to support continuous improvement
- Identify customer needs and offer appropriate solutions to ensure satisfaction
- Build and maintain strong, trust-based customer relationships
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.eu.greenhouse.io · Always verify details on the official site.