Offline Customer Support Officer (Jigawa)
About this opportunity
Offline Customer Support Officer role in Jigawa, Nigeria, providing walk-in and WhatsApp support, resolving customer issues, and improving service based on feedback.
Moniepoint, a Financial Times-ranked fintech company, is hiring an Offline Customer Support Officer based in Jigawa, Nigeria. This role focuses on providing high-quality support to walk-in customers and WhatsApp users, resolving inquiries, and improving customer satisfaction through feedback analysis. The position emphasizes collaboration with internal teams for prompt issue resolution and adherence to company standards.
What it offers
The role involves direct customer interaction, issue resolution, and feedback documentation to enhance service quality. It requires strong communication skills, problem-solving abilities, and operational compliance with Moniepoint’s guidelines.
Who can apply
Applicants must be based in Jigawa, Nigeria, as the position is state-specific and requires local availability for walk-in customer service.
What you'll do
- Serve as the first point of contact for walk-in customers nationwide and WhatsApp inquiries.
- Provide timely, accurate support for customer requests and technical issues.
- Log and track all support requests for follow-up and improvement analysis.
- Escalate complex issues to the Regional Team Lead as needed.
- Document customer feedback to refine services and products.
- Follow approved communication scripts and operational procedures.
How to apply
No explicit application steps were provided in the source text.
Good to know
This is a local, on-site role in Jigawa, Nigeria, with responsibilities tied to customer support operations and financial service compliance.
Key details
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