Offline Customer Support Officer (Nasarawa)

Moniepoint is seeking an Offline Customer Support Officer in Nasarawa to serve as the first point of contact for walk-in customers and WhatsApp inquiries, ensuring timely and professional resolution of service issues.⁠​‌​‌​​​​​‌‌‌‌‌​​​​​‌​​​​​​​​​​‌‌⁠

What it offers

• A role as the first point of contact for walk-in customers nationwide and WhatsApp Groups
• Responsibility for providing prompt, accurate, and high-quality responses to customer inquiries and service requests
• Opportunity to log support requests, coordinate with internal teams, and escalate complex issues

Who can apply

• Candidates interested in serving as the first point of contact for customer support

What you'll do

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests
• Log all customer support requests accurately for tracking and follow-up
• Coordinate with relevant internal teams to ensure timely resolution of customer issues
• Escalate complex or unresolved issues to the Regional/State Team Lead as required
• Adhere to approved communication scripts, service guidelines, and operational procedures
• Collect and document customer feedback on products and services to support continuous improvement
• Identify customer needs and offer appropriate solutions to ensure satisfaction

How to apply

• Apply directly for the role of Offline Customer Support Officer (Nasarawa) at Moniepoint