Offline Customer Support Officer (Borno)

Moniepoint is hiring an Offline Customer Support Officer in Borno, Nigeria, to deliver in-person and WhatsApp-based support to customers and feed insights back into service improvements.⁠​​‌​​​​​‌‌‌‌​​​‌‌​​‌‌‌‌​​​​​‌‌‌​⁠

What it offers

• Role: Offline Customer Support Officer (Borno)
• Reports to: Regional Team Lead
• Location: No. 14 Sir Kashim Ibrahim Way opposite General Hospital, close to Yasin computers, Maiduguri, Borno State

Who can apply

• No explicit eligibility criteria are listed in the source.

What you'll do

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer solutions.