Offline Customer Support Officer (Edo)

Moniepoint, a Financial Times-ranked fintech company in Africa, is hiring an Offline Customer Support Officer for Edo State, Nigeria. This role focuses on resolving customer inquiries, ensuring high-quality support, and improving customer experience through feedback and collaboration with internal teams.⁠‌​‌​‌‌​‌​​​​‌‌‌​​​​​‌‌‌​​​‌​​​‌​⁠

What it offers

The position involves serving as the first point of contact for walk-in customers nationwide and responding to inquiries via WhatsApp. Responsibilities include resolving customer issues, logging requests, coordinating with internal teams, and gathering feedback to enhance service quality. The role emphasizes professionalism, adherence to guidelines, and building trust-based relationships.

Who can apply

No explicit eligibility criteria are provided in the source text regarding education level, nationality, or other qualifications.

What you'll do

• Provide high-quality, timely support to walk-in customers nationwide and WhatsApp users.
• Resolve customer inquiries, technical issues, and service-related concerns.
• Log and track customer support requests accurately.
• Collaborate with internal teams to resolve issues promptly.
• Escalate complex issues to the Regional/State Team Lead as needed.
• Follow approved communication scripts and operational procedures.
• Document customer feedback to improve services.
• Identify customer needs and offer solutions to ensure satisfaction.

How to apply

No specific application steps or required documents are mentioned in the provided text.

Good to know

This is a customer support role in Edo State, Nigeria, with no explicit mention of salary, benefits, or duration. The focus is on operational support and customer experience improvement.