Offline Customer Support Officer (Ogun)

Moniepoint, a Financial Times-ranked fintech company in 2024, is hiring an Offline Customer Support Officer in Ogun State, Nigeria. This role focuses on providing high-quality support to walk-in customers nationwide and those in WhatsApp groups, ensuring prompt resolution of inquiries and service concerns while maintaining alignment with Moniepoint’s standards. The position emphasizes collaboration with internal teams, documentation of feedback, and customer satisfaction through proactive problem-solving and trust-building relationships.

What it offers

The role involves direct customer interaction, issue resolution, and feedback analysis to enhance service quality. Responsibilities include logging requests, escalating complex issues, and adhering to communication protocols. The position is located in Ogun State, Nigeria, with no explicit mention of remote work or specific benefits like salary or perks beyond the job description.

Who can apply

Applicants must be based in or willing to relocate to Ogun State, Nigeria, with a focus on walk-in customer support experience. No explicit nationality, age, or education requirements are stated.

What you'll do

• Serve as the first point of contact for walk-in customers nationwide and WhatsApp inquiries.
• Provide timely, accurate responses to customer inquiries and service requests.
• Log and track customer support requests accurately.
• Coordinate with internal teams for issue resolution.
• Escalate complex issues to the Regional/State Team Lead as needed.
• Follow approved communication scripts and operational procedures.
• Document customer feedback to drive continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.

How to apply

No explicit application steps are provided in the source text.

Good to know

This is a local, in-person role in Ogun State, Nigeria, with no mention of remote work, specific salary, or additional benefits beyond the described responsibilities.