job
National
NG
Offline Customer Support Officer (Oyo)
Moniepoint
About this opportunity
Customer Support Officer role in Oyo, Nigeria. Provides in-person and WhatsApp support to customers, logs issues, coordinates with teams, and collects feedback. Reports to Regional Team Lead.
Moniepoint is seeking an Offline Customer Support Officer in Oyo, Nigeria, to deliver high-quality support to walk-in customers and WhatsApp groups while resolving service-related concerns.
What it offers
- Role: Offline Customer Support Officer (Offline State Support)
- Reports to: Regional Team Lead
- Location: Oyo (Ibadan – Bodija or Challenge Road)
Who can apply
No eligibility details are provided in the source.
What you'll do
- Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp platforms.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- Log all customer support requests accurately for tracking and follow-up.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Collect and document customer feedback on products and services.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaDeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.eu.greenhouse.io · Always verify details on the official site.