job
National
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Customer Support Officer (Offline State Support)
Moniepoint Incorporated
About this opportunity
Customer Support Officer role in Tunga Minna, Niger State. Requires B.Sc. or HND, 1-2 years of customer service/support experience, and NYSC completion or exemption.
Moniepoint is hiring an Offline Customer Support Officer in Niger State to serve walk-in customers and WhatsApp users, logging issues and coordinating with internal teams to resolve enquiries.
What it offers
- Role: Customer Support Officer (Offline State Support)
- Reports to: Regional Team Lead
- Location: Tunga Minna, Niger State
Who can apply
No eligibility details are provided in the source.
What you'll do
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- Log all customer support requests accurately for tracking and follow-up.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Collect and document customer feedback on products and services to support continuous improvement.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaLevelBachelor's degree or HND
DeadlineRolling, no fixed deadline
EligibilityNational
Open to applicants in the host country.
Source : job-boards.eu.greenhouse.io · Always verify details on the official site.