Customer Support Officer (Offline State Support)

Moniepoint is hiring an Offline Customer Support Officer in Niger State to serve walk-in customers and WhatsApp users, logging issues and coordinating with internal teams to resolve enquiries.

What it offers

• Role: Customer Support Officer (Offline State Support)
• Reports to: Regional Team Lead
• Location: Tunga Minna, Niger State

Who can apply

No eligibility details are provided in the source.

What you'll do

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.