Offline Customer Support Officer (Delta)

Moniepoint is seeking an Offline Customer Support Officer to serve walk-in customers and WhatsApp groups in Delta State, ensuring prompt and professional resolution of enquiries.

What it offers

• Role as the first point of contact for walk-in customers and WhatsApp-based enquiries
• Opportunity to deliver high-quality, timely, and professional customer support aligned with Moniepoint’s standards and values

Who can apply

• Not specified in the source

What you'll do

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests
• Log all customer support requests accurately for tracking and follow-up
• Coordinate with relevant internal teams to ensure timely resolution of customer issues
• Escalate complex or unresolved issues to the Regional/State Team Lead as required
• Adhere to approved communication scripts, service guidelines, and operational procedures
• Collect and document customer feedback on products and services to support continuous improvement
• Identify customer needs and offer appropriate solutions to ensure satisfaction
• Build and maintain strong, trust-based relationships with customers

How to apply

• Not specified in the source

Good to know

• Location: Ughelli, Delta State
• Reports to: Regional Team Lead
• Department: Customer Support Operations