Inventory Support Officer (South East)

Inventory Support Officer (South East) at Moniepoint Inc manages the lifecycle of POS terminals from intake to dispatch, ensuring accurate tracking and adherence to repair SLAs.

What it offers

• A role focused on end-to-end traceability and custody control of POS terminals within the repair pipeline.
• Responsibility for maintaining logical–physical alignment in the Repair Centre’s IMS subsystem.

Who can apply

• Candidates interested in inventory and repair pipeline management for financial technology hardware.

What you'll do

• Receive and verify faulty/returned terminals against recall waybills at serial-number level.
• Log received devices in the IMS with correct status within 24 hours of physical arrival.
• Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.
• Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
• Monitor terminal movement through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
• Enforce 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.
• Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
• Flag devices that fail QA.

How to apply

• Apply directly for the Inventory Support Officer (South East) position at Moniepoint Inc.