Collections Specialist

FairMoney, a digital lending platform based in Nigeria, is hiring a Collections Specialist to manage debt recovery operations. This role is critical for ensuring timely repayment of loans issued through their Android app, supporting financial stability for users and operational efficiency.⁠​‌​‌​​‌​‌​‌​​‌​​​‌​‌‌​‌‌‌​‌​‌‌‌​⁠

What it offers

• Direct impact: Work in a fast-paced fintech environment where collections directly influence user trust and platform growth.
• Technical exposure: Engage with loan data systems, credit assessment tools, and digital payment workflows.
• Team collaboration: Contribute to a cross-functional team handling risk, compliance, and customer service.

Who can apply

Applicants must be Nigerian nationals with a strong background in finance, debt recovery, or collections, preferably in the fintech or banking sector. Experience with loan recovery strategies, data analytics, or customer communication is highly valued. A bachelor’s degree in Business, Finance, Economics, or related field is required. No prior experience with FairMoney is mandatory, but a passion for fintech and financial inclusion is essential.

What you'll do

• Debt recovery: Identify, assess, and recover overdue loans using data-driven approaches and persuasive communication tactics.
• Risk mitigation: Develop and implement strategies to reduce default rates, including credit scoring models and targeted outreach campaigns.
• Compliance & reporting: Ensure adherence to financial regulations and generate daily/weekly reports on collections performance.
• Customer engagement: Work with users via app notifications, SMS, or calls to encourage repayment, while maintaining ethical and transparent practices.
• Process optimization: Analyze collections data to streamline workflows and improve efficiency.

How to apply

1. Submit a resume highlighting relevant experience in collections, finance, or fintech.
2. Provide a short cover letter explaining your interest in the role and how your skills align with FairMoney’s mission.
3. Include two professional references with contact details.
4. Apply through the FairMoney careers portal or email the recruitment team at recruitment@fairmoney.com.

Good to know

• Location: Remote (based in Nigeria, with occasional in-person meetings).
• Work hours: Flexible, with core operational hours typically between 9 AM – 6 PM (GMT+1).
• Compensation: Salary is competitive, but exact details are not specified in the posting.
• Language: English proficiency is mandatory (written and verbal).
• Technical skills: Familiarity with Excel, SQL, or basic programming (Python/JavaScript) is a plus.
• Soft skills: Strong communication, negotiation, and analytical abilities are critical.

Note: FairMoney values diversity and encourages applications from individuals with disabilities.