Collection Specialist (Kano)

Seedstars, a Swiss-based organization focused on supporting entrepreneurship in emerging markets, is hiring Collection Specialists to manage loan repayment and portfolio quality for entrepreneurs under the P2S program. This role involves phone-based follow-ups, field verification, and collaboration with Loan Officers, coaches, and local Entrepreneurial Support Organizations (ESOs). The position is part of a contract aligned with the program’s duration and is based in Kano, Nigeria. Applications are selective, with only shortlisted candidates contacted.⁠‌​‌​​‌​​‌‌‌‌‌‌​​‌​‌‌​​​‌‌​​​​​‌‌⁠

What it offers

This is a contract-based role focused on loan collection and repayment support for entrepreneurs in rural sub-Saharan Africa. Responsibilities include high-volume phone follow-ups, repayment monitoring, and collaboration with local partners to ensure timely repayments. The role emphasizes digital communication (SMS/WhatsApp) and field verification while maintaining strong ties with Loan Officers and Entrepreneurial Support Organizations (ESOs).

Who can apply

The role is open to candidates with experience in loan collection, customer service, or portfolio management, particularly in emerging markets. No explicit nationality, age, or educational requirements are stated, but the position is tied to the P2S program’s operational context in sub-Saharan Africa.

What you'll do

• Conduct high-volume phone call follow-ups with borrowers based on loan due dates, using digital messaging (SMS/WhatsApp).
• Work with Entrepreneurial Support Organizations (ESOs) and coaches to drive timely repayments across cohorts.
• Support repayment monitoring for direct borrowers, including bank account linkage and direct debit mandate follow-ups.
• Validate loan-related information and ensure portfolio quality through field verification.
• Report to the country Loan and Portfolio Lead, collaborating with Loan Officers and ESOs daily.

How to apply

• Shortlisted candidates will be contacted for further steps. The application process is not explicitly detailed in the provided text.

Good to know

• The role is contract-based, aligned with the P2S program’s duration.
• The position is based in Kano, Nigeria, within Seedstars’ operations in sub-Saharan Africa.
• Experience in loan collection, customer service, or portfolio management is likely preferred.
• No explicit mention of required education level, but the role is operational and field-focused.