Collection Specialist

Seedstars, a Swiss-based organization focused on supporting entrepreneurship and job creation in emerging markets, is hiring Collection Specialists to manage loan repayment and portfolio quality for entrepreneurs under its P2S program. This role involves phone-based follow-ups, field verification, and collaboration with Loan Officers, coaches, and local Entrepreneurial Support Organizations (ESOs) to ensure timely repayments. The position is part of a contract aligned with the program’s duration and is based in Calabar, Nigeria. Only shortlisted candidates will receive further contact.⁠​‌‌‌​‌​‌​​‌​‌​​‌​​‌‌​​‌​‌​‌​​​​​⁠

What it offers

This is a contract-based role focused on loan collection and repayment support, primarily through phone calls and digital messaging (SMS/WhatsApp). Key responsibilities include:

• Conducting high-volume follow-ups with borrowers based on loan due dates.
• Working with ESOs and coaches to drive timely repayments.
• Supporting repayment monitoring for direct borrowers, including bank account linkage and direct debit mandate follow-ups.

The role emphasizes collaboration with Loan Officers, Coaches, and ESOs to maintain portfolio quality.

Who can apply

The eligibility criteria are not explicitly stated in the provided text. Applicants should be interested in a contract-based position in Calabar, Nigeria, with a focus on entrepreneurship support and loan recovery in emerging markets.

What you'll do

• Phone-based follow-ups with borrowers via SMS/WhatsApp.
• Field verification of loan information in collaboration with ESOs and Loan Officers.
• Monitoring repayment timelines and ensuring compliance with loan terms.
• Supporting bank account linkages and direct debit mandate follow-ups for direct borrowers.

How to apply

The application process details are not explicitly provided in the text. Only shortlisted candidates will be contacted for further consideration.

Good to know

• The role is contract-based and tied to the P2S program’s duration.
• The position is located in Calabar, Nigeria.
• Focus is on loan collection and repayment support, not door-to-door recovery.
• Collaboration with Loan Officers, Coaches, and ESOs is essential.

Note: No explicit details on qualifications, experience requirements, or salary are provided.