Collections Agent (Hybrid)

Moniepoint Incorporated is hiring a Collections Agent based in Lagos, Nigeria, with a hybrid work arrangement at their Jibowu office. This role focuses on managing delinquent loan accounts and recovering payments through structured customer engagement while adhering to compliance and regulatory standards. The position emphasizes high recovery rates, professional customer interactions, and meeting productivity targets through structured follow-ups and documentation.⁠‌‌​​‌‌​‌‌​‌​‌‌‌​‌‌‌‌​​‌​​​​​​‌‌‌⁠

What it offers

The role involves managing delinquent loan accounts, negotiating repayment plans, escalating high-risk cases, and ensuring compliance with internal policies. The agent will engage customers via approved communication channels, document interactions, and monitor Promise-to-Pay (PTP) commitments to improve recovery outcomes. The position requires strong negotiation skills, compliance awareness, and adherence to call frequency rules while maintaining professional conduct.

Who can apply

Applicants must have 1–2 years of experience in loan collections, credit control, or call center operations. Preference is given to candidates with relevant skills in verbal communication, persuasion, and objection handling.