Collections Agent
About this opportunity
Hybrid role in Lagos, Nigeria. Manage delinquent loan accounts, recover payments, and meet recovery targets while ensuring compliance with policies and regulatory guidelines.
Moniepoint, a rapidly growing financial services platform in Nigeria, is hiring a Collections Agent to manage delinquent loan accounts and recover payments through structured customer engagement. This hybrid role in Lagos focuses on early-stage and mid-stage arrears recovery while ensuring compliance with company policies and regulatory standards. The position emphasizes high recovery rates, professional customer interactions, and adherence to productivity targets.
What it offers
The role involves managing delinquent loan accounts, negotiating repayment plans, and documenting interactions. Key responsibilities include following up on overdue payments, monitoring Promise-to-Pay commitments, escalating high-risk cases, and meeting strict recovery targets. Compliance with internal and regulatory guidelines is mandatory.
Who can apply
Applicants must have 1–2 years of experience in loan collections, credit control, or call center operations. Strong negotiation, persuasion, and communication skills are required.
How to apply
No explicit application steps were provided in the source text. Please refer to Moniepoint’s official job portal for details.
Good to know
This is a hybrid role located in Jibowu, Lagos, with a focus on customer-focused collections and regulatory compliance.
Key details
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