Defective Team Leader

Jumia, a leading pan-African e-commerce platform, is seeking a Defective Team Leader to oversee returns processing, inventory management, and quality checks in its defective warehouse. This role focuses on ensuring accurate handling of defective items, maintaining inventory records, and improving operational efficiency. The position requires a strong background in logistics, supply chain, or related fields, with experience in warehouse management and quality assessment. Jumia emphasizes a structured yet entrepreneurial environment and aims to support professional growth within the African e-commerce sector.⁠​​‌‌​​​​​‌‌​​‌‌​​‌​‌​‌​​‌​​‌‌‌​‌⁠

What it offers

Jumia offers a unique opportunity to contribute to building the African e-commerce sector. Employees can expect to work in a dynamic team, engage in impactful projects, and develop both personally and professionally. The role includes training the next generation of leaders, though specific financial benefits like salary or bonuses are not explicitly mentioned.

Who can apply

Applicants must hold a bachelor’s degree in Logistics, Supply Chain, or a related field. They should have proven experience in warehouse management, FMCG, or order management, with expertise in quality assessment and aftersales processes. Additionally, candidates must have a NYSC certificate or a valid exemption letter and proficiency in Microsoft Office and Google Office Suite. Strong communication, interpersonal, and problem-solving skills are required, along with the ability to work under pressure and occasionally overtime.

What you'll do

The Defective Team Leader will oversee defective warehouse operations, including:

• Receiving, reconciling, and managing defective inventory to ensure accurate tracking and processing.
• Conducting quality checks to validate customer claims and categorize damages.
• Maintaining precise inventory records for the defective warehouse.
• Monitoring and preventing inventory losses through continuous process tracking.
• Managing warehouse queues and storage for items in transit.
• Driving performance management, including team training and system improvements.
• Escalating discrepancies or operational issues to senior management.

How to apply

Applicants should apply through Jumia’s official website only. No fees are charged for applying. Ensure all required fields are filled, including the NYSC certificate or exemption letter.

Good to know

• Only official Jumia job applications are accepted; avoid third-party sites claiming to assist with fees.
• The role is full-time with potential for overtime as needed.
• Jumia values diverse talent, including both local and international candidates.