Defective Team Lead - Jumia

Jumia is seeking a proactive Defective Team Lead to oversee defective product analysis and resolution, ensuring product quality and customer satisfaction.⁠​‌‌​‌‌​​‌‌‌‌​‌‌‌‌​​‌​​​‌​‌‌​‌‌‌‌⁠

What it offers

• Leadership role managing the defective product analysis and resolution process.

Who can apply

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Proven experience in a quality assurance or product analysis role.
• Strong leadership and team management skills.

What you'll do

• Lead and coordinate the defective product analysis team to identify root causes and implement corrective actions.
• Monitor and report on product quality performance, ensuring alignment with company standards.
• Collaborate with production, engineering, and quality assurance teams to resolve product issues.
• Develop and maintain documentation related to defective product investigations and resolutions.
• Train and mentor team members to improve their skills and knowledge in defect analysis.
• Communicate effectively with stakeholders to provide updates on defect resolutions and improvements.

How to apply

• Apply directly through Jumia’s careers portal.