E-Commerce Customer Service Associate at The Borough Lagos

The Borough Lagos is hiring an E-commerce Customer Service Associate in Lagos, Nigeria.

What it offers

• Job Type: Full-time
• Location: Lagos

Who can apply

• Qualification: BA/BSc/HND or equivalent
• Experience: Minimum 3 years in Customer Service, Customer Success, or E-commerce Operations
• Key skills: Experience supporting customers through digital platforms, familiarity with e-commerce platforms, order management systems, and CRM tools

What you'll do

• Manage customer inquiries, complaints, and escalations across multiple channels
• Serve as the primary point of contact for customers, providing professional and solutions-focused support
• Proactively engage customers to improve satisfaction and retention
• Coordinate with internal teams (Production, Sales, Marketing, Operations) to resolve customer concerns
• Maintain accurate records of customer interactions, orders, complaints, and resolutions
• Monitor and report on customer service metrics (response times, resolution rates, satisfaction, retention)
• Identify customer pain points and recommend process improvements
• Manage day-to-day customer support activities across e-commerce platforms
• Monitor product listings, inventory updates, pricing accuracy, and platform performance
• Analyse customer feedback and purchasing behaviour to identify service improvements and revenue opportunities
• Support digital campaigns, promotions, and product launches in collaboration with marketing teams

How to apply

• Use the link below to apply on the company website:
  • E-commerce Customer Service Associate