E-commerce Customer Service Associate at The Borough Lagos

The Borough Lagos is hiring an E-commerce Customer Service Associate to manage customer support and success across digital sales channels in Lagos, Nigeria.

What it offers

• Full-time role focused on delivering exceptional customer experiences and driving satisfaction, retention, and loyalty.

Who can apply

• Qualification: Bachelor's Degree, HND, or equivalent.
• Experience: Minimum of 3 years in Customer Service, Customer Success, or E-commerce Operations.
• Skills: Experience supporting customers through digital platforms, familiarity with e-commerce platforms, order management systems, and CRM tools.

What you'll do

• Manage customer inquiries, complaints, and escalations across multiple channels.
• Serve as the primary point of contact for customers, providing professional and empathetic support.
• Proactively engage customers to improve satisfaction and retention.
• Coordinate with internal teams (Production, Sales, Marketing, Operations) to resolve customer concerns.
• Maintain accurate records of customer interactions and orders.
• Monitor and report on customer service metrics (response times, resolution rates, satisfaction, retention).
• Identify customer pain points and recommend process improvements.
• Manage day-to-day customer support activities, including order processing and delivery tracking.
• Monitor product listings, inventory, pricing accuracy, and platform performance.
• Analyze customer feedback and engagement trends to identify service improvements.
• Support digital campaigns, promotions, and product launches.
• Escalate platform-related issues to relevant stakeholders.
• Contribute to the development of customer service processes and engagement strategies.

How to apply

• Visit The Borough Lagos application portal: theboroughlagos.applytojob.com.
• Build your CV for free using their platform.