Guest Service Manager

YellowDoor Hotels is seeking a Guest Service Manager to oversee guest interactions in its boutique hotel chain in Abuja, Nigeria. The role focuses on delivering exceptional service to business executives and leisure travelers, ensuring a premium experience with amenities like spacious rooms, business facilities, and a restaurant offering local cuisine.⁠‌‌​​‌​‌​‌​‌​‌‌‌‌​‌‌‌​‌‌​​‌‌‌‌‌‌‌⁠

What it offers

This position involves managing guest relations, resolving inquiries, and maintaining high standards of hospitality. The role is part of a growing boutique hotel chain specializing in premium accommodations for both business and leisure travelers.

Who can apply

Applicants must be residents of Nigeria with experience in hospitality management or customer service roles. No explicit education level or nationality requirement is stated beyond residency.

What you'll do

• Oversee guest interactions to ensure satisfaction and loyalty.
• Coordinate with hotel teams to deliver exceptional service.
• Resolve guest complaints and address concerns promptly.
• Maintain operational standards for guest services and amenities.

How to apply

• Submit a resume and cover letter detailing relevant experience.
• Ensure all documents are in PDF format and clearly labeled.

Good to know

• The role is based in Abuja, Nigeria, with no explicit mention of remote work.
• No salary amount, benefits, or specific skills are listed in the source.