Customer Service Representative

YellowDoor Hotels in Abuja, Nigeria, seeks a Customer Service Representative to support business executives and leisure travelers with premium accommodations, including business-class amenities and a multi-functional dining area. This role is ideal for those who thrive in hospitality environments and enjoy assisting guests with their needs.⁠‌​‌​​​‌‌​​​​​​​​​‌‌‌​‌‌‌​​‌​​​‌​⁠

What it offers

This position involves direct interaction with guests, handling inquiries, resolving issues, and ensuring a seamless experience. The role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The hotel offers a supportive work environment with opportunities to engage with diverse clientele.

Who can apply

Applicants must be residents of Nigeria with a strong interest in hospitality and customer service. Experience in customer service roles is preferred but not always mandatory.

What you'll do

• Assist guests with check-in/check-out procedures and room-related inquiries.
• Resolve guest complaints and ensure satisfaction through proactive support.
• Provide information on hotel amenities, local attractions, and dining options.
• Maintain a welcoming atmosphere in the hotel reception area.
• Collaborate with other hotel staff to deliver exceptional service.

How to apply

• Submit a resume and cover letter detailing your experience and qualifications.
• Ensure your application includes contact information and a brief explanation of why you are interested in this role.

Good to know

• No specific education level is mentioned, but customer service experience is highly valued.
• The role is based in Abuja, Nigeria, and requires a valid driver’s license or ability to commute.
• Flexible working hours may apply, depending on guest schedules.