Customer Service Representative

This is a full-time job as a Customer Service Representative based in Nigeria, with the application deadline set for November 10, 2026. The role involves handling customer communications through calls, emails, live chats, and social media to ensure satisfaction and resolve issues promptly. Responsibilities include assessing needs, providing accurate information, managing complaints, and maintaining records in the CRM system. The position requires SSCE qualification, at least 1 year of relevant experience, and proficiency in English and computer literacy. Open to learning is mandatory, and adherence to brand communication standards is expected.

What it offers

• Full-time employment in customer service with responsibilities spanning call, email, live chat, and social media management.
• Focus on customer satisfaction, trust-building, and complaint resolution within strict timeframes.
• CRM system integration for record-keeping and account processing.

Who can apply

Applicants must be SSCE-qualified, have at least 1 year of prior experience in a similar role, and demonstrate English proficiency and computer literacy. Open to learning is a requirement.

What you'll do

• Manage incoming customer communications (calls, emails, live chats, social media) promptly and professionally.
• Assess customer needs to deliver accurate and complete information using appropriate methods/tools.
• Resolve complaints with appropriate solutions and follow-ups to ensure resolution.
• Maintain CRM records of interactions, process customer accounts, and file documents.
• Follow communication policies to uphold brand standards.

How to apply

• Submit applications by November 10, 2026. (Exact submission method not specified in source.)

Good to know

• No explicit benefits (e.g., salary, perks) are mentioned in the source.
• No relocation assistance or specific company details provided.