Customer Care/Sales Representative

Customer Care/Sales Representative in Nigeria

What it offers

• A full-time role focused on calling warm leads, closing orders, and cross-selling complementary products
• Primary metric is a minimum delivery rate of 70%, described as the floor rather than a target

Who can apply

• Candidates with 1–2 years of experience in customer service, telesales, or a similar customer-facing role
• Experience in e-commerce, healthcare, or other online-based businesses is an advantage
• Proficiency in WhatsApp Business Tools and CRM platforms required
• Strong communication, problem-solving, and customer service skills
• Ability to work independently and meet performance targets
• Fluency in additional local languages is an added advantage

What you'll do

• Call and close orders from warm leads confidently and purposefully
• Handle customer objections and convert hesitation into commitment
• Follow up relentlessly on pending and undelivered orders
• Cross-sell complementary products to increase order value
• Track deliveries and escalate logistics issues proactively
• Submit daily performance reports, including numbers, blockers, and plans for the next day
• Record every customer interaction accurately in the CRM system

How to apply

• Apply by 2026-11-03 for the Nigeria-based role