Customer Service Manager

VSquared Networks is a leading Kenyan internet service provider offering high-speed fiber internet for homes, businesses, and institutions. They prioritize reliability, affordability, and customer satisfaction and are seeking a Customer Service Manager to lead their operations.⁠‌‌‌​​​‌‌‌‌‌​​​​​‌​‌​‌‌​​​​‌‌‌​​‌⁠

What it offers

This role involves managing customer interactions, resolving issues, and ensuring smooth service delivery. The position likely includes overseeing customer support teams, handling complaints, and implementing strategies to enhance service quality and customer retention.

Who can apply

Applicants should be Kenyan citizens or residents with relevant experience in customer service management, preferably in the telecommunications or IT sector. Experience in a leadership role and a proven track record in customer satisfaction metrics are highly desirable.

What you'll do

• Lead and manage customer service teams to ensure high levels of service quality.
• Handle customer inquiries, complaints, and feedback to improve service delivery.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor service performance metrics and make data-driven improvements.
• Collaborate with other departments to ensure seamless service provision.

How to apply

• Submit a detailed resume and cover letter explaining your qualifications and experience.
• Include references from previous employers or colleagues.

Good to know

This is a full-time position based in Kenya. Experience in the telecommunications industry is a plus.

No explicit salary, deadline, education level, eligibility criteria, documents, application steps beyond resume/cover letter, duration, language, or benefits were provided in the source text.