Customer Experience Manager – Social Media

The Customer Experience Manager – Social Media role is a contractor position based in Kenya, with the application deadline set for December 22, 2026. This role focuses on optimizing operations, enhancing customer experience through social media, and managing training and crisis communication strategies. The position involves collaboration with marketing, digital teams, and other departments to align customer experience initiatives with broader organizational goals. Social media campaign management is a key responsibility, including trivia and promotions.