Call Center Manager

This is a full-time job for a Call Center Manager based in Kenya, offering a gross salary range of 150,000 to 200,000 Kenyan Shillings (Ksh). The position is located at the HEAD OFFICE and closes on January 3, 2027. The role focuses on leading customer service, sales, and operational efficiency in a call center across multiple markets. The manager will oversee daily operations, staffing, and performance metrics while collaborating with various departments and external partners to enhance customer experience and order tracking.

What it offers

• Gross salary range: 150,000–200,000 Ksh per month.
• Full-time position at the HEAD OFFICE in Kenya.
• Responsibility for customer service, sales conversion, and operational efficiency in a call center.
• Close collaboration with Operations, Digital, IT, Delivery, aggregators, and external technology partners.

Who can apply

The role is open to candidates who meet the employer’s internal hiring criteria (no explicit nationality/education requirements stated).

How to apply

• The application deadline is January 3, 2027. Details on how to apply are not provided in the source.

Good to know

• Reports directly to the HEAD OF DIGITAL.
• No direct mention of required education level, experience, or specific qualifications.
• No direct reports are assigned to this role.