Operations Manager

Zaria Centre is hiring an Operations Manager to lead its Westlands and Kilimani branches in Kenya, focusing on ERP systems, data, KPIs, and business management models to drive growth and efficiency.

What it offers

• Leadership role overseeing operations across two branches in Kenya.

Who can apply

• Bachelor's degree in Business, Operations, IT, Finance, or a related field.
• At least 5 years' experience managing multi-site operations.
• Strong understanding of ERP systems and business process automation.
• Experience using data and performance metrics to drive decisions.
• Excellent leadership, analytical, and problem-solving skills.

What you'll do

• Lead and coordinate operations across both branches.
• Implement and optimize ERP and other digital business systems.
• Develop and monitor KPIs, dashboards, and performance reports.
• Drive sales, productivity, and operational excellence.
• Build efficient processes and standard operating procedures (SOPs).
• Lead, coach, and hold teams accountable for results.
• Improve customer experience and service quality.
• Identify growth opportunities and execute strategic initiatives.

How to apply

• Apply by 2026-11-02.