Customer Service Expert - Rwanda

CAREER DIRECTIONS LIMITED is hiring a Customer Service Expert in Kigali, Rwanda, on a permanent contract. This role focuses on delivering high-quality support to clients through phone, email, or chat, ensuring satisfaction and improving service processes. The position requires collaboration with the team to enhance customer experience and document feedback for continuous improvement.⁠‌‌‌​​​​‌‌‌​‌‌‌‌​​‌​‌‌‌​​‌‌‌​‌‌‌​⁠

What it offers

• Permanent contract position in Kigali, Rwanda.
• Focus on customer support via multiple channels (phone, email, chat).
• Opportunities to improve service processes and achieve customer satisfaction goals.

Who can apply

Applicants must be available for a permanent contract in Rwanda. No explicit nationality or education requirements are stated.

What you'll do

• Provide exceptional customer support via phone, email, or chat.
• Resolve customer inquiries effectively and professionally.
• Maintain high standards of courtesy and professionalism.
• Collaborate with the team to enhance service quality.
• Document interactions and feedback for process improvements.
• Support team management in meeting customer satisfaction targets.

How to apply

• Deadline: 2026-11-13
• Application steps:
  • Submit applications by the stated deadline.
  • No specific documents or application steps beyond the deadline mentioned.

Good to know

• The role is location-specific to Kigali, Rwanda, with a permanent contract. No language or specific skills listed beyond general customer service experience.

No explicit benefits (salary, stipend, etc.) or education level requirements are provided.