Operations Customer Expert (Customer Service Representative)

Teleperformance is seeking an Operations Customer Expert (Customer Service Representative) based in Mombasa, Kenya. This role focuses on delivering high-quality customer service while optimizing business processes. The position is part of Teleperformance’s operations team, supporting leading global brands with integrated customer experiences.

What it offers

This is a customer service-focused job where you’ll handle inquiries, resolve issues, and ensure seamless interactions for clients. The role emphasizes process optimization and maintaining high performance standards in a fast-paced environment.

Who can apply

Applicants must be Kenyan citizens or residents with a strong background in customer service, operations, or related fields. Experience in telecommunications, call centers, or customer support is highly preferred.

What you'll do

• Provide expert customer service via phone, email, or digital channels.
• Resolve customer inquiries efficiently and professionally.
• Analyze and improve customer service processes to enhance performance.
• Ensure compliance with Teleperformance’s standards and operational guidelines.

How to apply

• Submit a resume and cover letter detailing your customer service experience.
• Include references or past performance evaluations if available.
• Apply through the Teleperformance careers portal or the provided job link.

Good to know

• The role is based in Mombasa, with potential for remote work during specific tasks.
• No specific degree required, but relevant experience is a plus.
• Teleperformance offers a competitive work environment with opportunities for growth.