Last Mile Team Lead - Door Delivery

Jumia Nigeria is seeking a Last Mile Team Lead to oversee door delivery operations for its online shopping platform. The role focuses on ensuring seamless last-mile delivery of electronics, books, fashion, appliances, and more to customers in Nigeria. Jumia emphasizes convenience with payment-on-delivery options and a wide product range, including Valentine-themed gifts. This position is critical for maintaining efficiency and customer satisfaction in door delivery logistics.⁠​‌​‌‌​‌‌‌​​‌‌‌​​‌‌​‌​‌‌‌​​​​‌​‌​⁠

What it offers

• Responsibilities include managing a team of delivery personnel, optimizing delivery routes, ensuring timely deliveries, and resolving customer delivery issues. The role requires strong leadership, operational efficiency, and experience in logistics or e-commerce delivery systems.

Who can apply

• Eligibility: Applicants must be Nigerian citizens with at least 3 years of experience in logistics, delivery operations, or a related field. Prior experience with online retail platforms is a plus.

What you'll do

• Lead and supervise a team of delivery personnel to ensure on-time deliveries across Nigeria.
• Develop and implement delivery strategies to improve efficiency and customer satisfaction.
• Coordinate with Jumia’s logistics team and third-party delivery partners.
• Address customer complaints related to delivery delays or issues.
• Monitor delivery performance metrics and propose improvements.

How to apply

• Submit a resume and a cover letter detailing relevant experience.
• Include references from past employers.

Good to know

• Preferred skills: Experience with last-mile delivery logistics, familiarity with e-commerce platforms, and strong communication skills are highly valued.
• Physical fitness and ability to work in urban and rural areas are essential.
• No specific education level is mentioned, but experience is critical.