Issuing Operations Specialist

Issuing Operations Specialist at Pishon & Brooks Advisory Services supports the team that handles EMV data and card personalization for banks, ensuring accuracy and timely delivery.⁠​‌​‌‌​‌‌‌​​​‌‌‌​‌‌​​‌​‌‌‌‌​‌‌​​​⁠

What it offers

• A role supporting preparation, processing, and monitoring of EMV data and card personalization activities
• Supervised receipt and tracking of card personalization jobs from banks
• Assistance with secure file uploads to external bureaus and report generation

Who can apply

• Education: OND in Computer Science, Computer Engineering or related courses
• Experience: Minimum of 3 years
• Professional qualifications are an added advantage
• Basic computer proficiency in Microsoft Word, Excel, and Access is mandatory

What you'll do

• Receive card personalization jobs via the helpdesk and acknowledge receipt under supervision
• Prepare and organize EMV data files for card personalization
• Upload and drop personalization jobs to secure FTP locations following approved procedures
• Generate EMV data preparation reports and customer service unit reports for banks
• Support daily job tracking and compile daily operational statistics
• Help generate UAM, text, and ODBC files for personalization
• Assist in recreating EMV personalization data when required
• Provide first-level support for the UP Card Factory solution and escalate issues
• Perform routine checks and basic maintenance of PIN mailer printers
• Maintain proper documentation and record-keeping of tasks and completed jobs
• Adhere strictly to information security, data confidentiality, and industry standards

How to apply

• Apply via the link: forms.gle