Channels Support Specialist

IT Specialist (Channels Support Specialist) at Pishon & Brooks Advisory Services in Lagos, Nigeria

This role designs, builds, and supports bespoke POS solutions while troubleshooting transaction issues and maintaining channel performance.

What it offers

• Design, development, and deployment of custom Point of Sale solutions
• Second-level support for POS-related issues and transaction monitoring
• Enhancement of terminal configuration management and customer satisfaction

Who can apply

• Education: OND in Computer Science, Information Technology, Engineering, or a related field
• Experience: 0–2 years in IT support or digital banking operations
• Preferred: Experience with POS, ATM, or Agency Banking platforms

What you'll do

• POS solution design and implementation
• POS application certification with schemes/PTSA
• Provide technical and functional support for POS configuration platforms
• Monitor channel performance and ensure high availability of transaction processing
• Manage and resolve channel-related incidents within SLA
• Payment platform management and transaction switching
• Merchant/Agent registrations and Host-to-Host implementations
• Payattitude implementation on third-party devices
• Second-level merchant/Agent support
• Participate in UAT and deployment of new POS
• Liaise with third-party providers and aggregators
• Document issues, resolutions, and maintain a knowledge base
• Ensure compliance with security, operational, and regulatory standards

What’s required

• Education: OND in Computer Science, Information Technology, Engineering, or a related field
• Experience: 0–2 years in IT support or digital banking operations
• Knowledge: Digital channel platforms, APIs, transaction processing, payment systems, transaction monitoring, dispute handling
• Skills: Basic SQL, system log and report analysis, problem-solving, communication, working under pressure, customer-focused attitude

How to apply

• Submit your application via the Google Form: forms.gle