job
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Channels Support Specialist
Pishon & Brooks Advisory Services
About this opportunity
Job opening for Channels Support Specialist in Lagos State. Requires OND in Computer Science, IT, Engineering, or related field with 0-2 years IT support or digital banking experience.
IT Specialist (Channels Support Specialist) at Pishon & Brooks Advisory Services in Lagos, Nigeria
This role designs, builds, and supports bespoke POS solutions while troubleshooting transaction issues and maintaining channel performance.
What it offers
- Design, development, and deployment of custom Point of Sale solutions
- Second-level support for POS-related issues and transaction monitoring
- Enhancement of terminal configuration management and customer satisfaction
Who can apply
- Education: OND in Computer Science, Information Technology, Engineering, or a related field
- Experience: 0–2 years in IT support or digital banking operations
- Preferred: Experience with POS, ATM, or Agency Banking platforms
What you'll do
- POS solution design and implementation
- POS application certification with schemes/PTSA
- Provide technical and functional support for POS configuration platforms
- Monitor channel performance and ensure high availability of transaction processing
- Manage and resolve channel-related incidents within SLA
- Payment platform management and transaction switching
- Merchant/Agent registrations and Host-to-Host implementations
- Payattitude implementation on third-party devices
- Second-level merchant/Agent support
- Participate in UAT and deployment of new POS
- Liaise with third-party providers and aggregators
- Document issues, resolutions, and maintain a knowledge base
- Ensure compliance with security, operational, and regulatory standards
What’s required
- Education: OND in Computer Science, Information Technology, Engineering, or a related field
- Experience: 0–2 years in IT support or digital banking operations
- Knowledge: Digital channel platforms, APIs, transaction processing, payment systems, transaction monitoring, dispute handling
- Skills: Basic SQL, system log and report analysis, problem-solving, communication, working under pressure, customer-focused attitude
How to apply
- Submit your application via the Google Form: forms.gle
This summary is AI-generated from the official posting. Always verify every detail on the official site before applying.
Key details
TypeJob
Location
Nigeria
NigeriaFieldComputer Science, Information Technology, Engineering
LevelOND
DeadlineDeadline not stated — check the official page
EligibilityNational
Open to applicants in the host country.
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Source : pishonandbrooks.com · Always verify details on the official site.