Pod Leader
About this opportunity
Job in Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe. Leads a team of up to 7 people, manages client relationships, and ensures high-quality service delivery.
Pod Leader at SmartPA offers a hands-on leadership role within the Centre of Excellence, focusing on managing a client account for a global tech leader.
What it offers
- Lead a small team of up to 7 people, known as a “pod.”
- Responsible for ensuring high-quality, timely delivery of work aligned with client expectations.
- Work closely with other team leads, quality assurance, automation colleagues, and management.
- Serve as a key point of contact for the client, building relationships and providing updates.
Who can apply
This role suits someone who:
- Enjoys leading and coaching a small team.
- Thrives in a fast-paced environment.
- Is comfortable with technology and curious about AI’s role in improving work.
- Takes ownership of delivering results effectively.
What you'll do
- Manage the day-to-day operations of your pod.
- Ensure work is delivered to a consistently high standard and on time.
- Collaborate with cross-functional teams, including other team leads and quality assurance.
- Build and maintain relationships with client contacts.
- Act as a reliable and familiar point of contact for the client.