Customer Care Representative

Customer Care Representative in Nigeria offering full-time remote support roles focused on resolving inquiries and improving satisfaction.

What it offers

• Full-time customer service role based in Nigeria
• Responsibilities include handling customer inquiries via phone, email, live chat, and social media
• Focus on resolving issues, documenting interactions in CRM, and escalating complex cases

Who can apply

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 3+ years of experience in customer service, call center, or client-facing roles
• Strong verbal and written communication skills
• Ability to remain calm and professional under pressure

What you'll do

• Respond promptly and professionally to customer inquiries across multiple channels
• Resolve customer issues, complaints, and requests effectively
• Provide accurate information about products, services, policies, and procedures
• Document all customer interactions in the CRM system
• Escalate unresolved issues to internal teams
• Identify opportunities to improve customer satisfaction and share feedback with management
• Maintain positive, empathetic, and solution-focused interactions
• Meet performance metrics for response time, resolution rate, and customer satisfaction
• Stay updated on product knowledge, company policies, and industry best practices

How to apply

• Apply by 2026-09-28
• Proficiency with computers and CRM systems required